All Things Tracking Numbers, Return Policy, and Order Status at Nexus Smoke
At Nexus Smoke, we value timely and efficient service. Our order processing schedule operates from Monday to Friday, between 9 AM and 5 PM. Orders placed outside of these hours will be queued for processing on the next business day. For orders receiv
Upon receiving your products, please inspect them promptly. Nexus Smoke only accepts returns or exchanges for items purchased online if they are found to be defective. Nexus Smoke does not allow for refunds or returns based on subjective experiences,
Should you not find your tracking number in your email inbox, we recommend checking your junk and spam folders, as emails sometimes get filtered there. Additionally, you can access your Nexus Smoke Account and view the status of your order for update
We're sorry to hear that you might not have received your Nexus Smoke order as expected. If your tracking information indicates that your package was delivered, but you can't locate it, please consider the following steps:. Please note, Nexus Smoke i
If you receive a product that doesn't match your order, please photograph both the incorrect product(s) and the original packaging. Then, initiate your return through our website at Nexus Smoke within 10 days of receiving your order. It's important t
With Nexus Smoke's standard shipping, we typically dispatch orders within 1-2 business days. The day you receive your shipping confirmation email marks the beginning of this processing period. You can expect to see activity on your tracking number wi
At Nexus Smoke, orders typically take 1-2 business days to process. For first-time orders, please allow around 1 business days for processing. We handle order processing from Monday to Friday, between 9 AM and 5 PM. Any orders received outside of the
For updates on your Nexus Smoke order, you can conveniently use your account dashboard to see your past orders on our website. Should you require further details about your order, feel free to reach out to us via email at [email protected] - Whe
At Nexus Smoke, each order is assigned a tracking number once processing is complete. Understanding Your Order Status:. Delivery Issue/Return to Sender: This status indicates that the order was either not signed for or was flagged by the carrier, lea
Nexus Smoke currently ships exclusively within the United States, in compliance with international shipping regulations. Please also note, we are unable to deliver to the following U.S. territories: Guam, the U.S. Virgin Islands, the Marshall Islands
Nexus Smoke does not ship orders on calendar holidays. However, we do process and prepare shipments on Saturdays. Please be aware that even though we prepare these orders, they will not be picked up by our logistics partners until the next business d
At Nexus Smoke, you have the flexibility to ship your order to an address different from your billing address. However, please keep in mind the following guidelines regarding multiple addresses:. We only ship to residential addresses. The following t
At Nexus Smoke, if you choose to refuse delivery when the carrier attempts to deliver your package, it will be considered a 'refused delivery'. Please note, any packages returned to sender after being refused by the customer, for any reason, will inc