All Things Fixing Defective Vapes, Reseting, and Praying it works.
Upon receiving your items from Nexus Smoke, we urge you to examine them right away. For purchases, we only accept returns or exchanges if the items are defective. You must initiate any return or exchange requests within 7 days following the confirmat
Nexus Smoke provides direct replacements for products that arrive broken, provided you report the issue within 5 days of receiving your order. In rare cases, we might also offer store credit for the defective items. Nexus Smoke only accepts returns o
If your Nexus Smoke product continues to fire after use, has charging issues, activates unexpectedly, or is not functioning properly, please record a video demonstrating the issue and send it to [email protected]. We'll review the problem and wo